Customer Service (General) Software, Hardware, Services and Research Papers

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Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth by Sun Microsystems, Inc.

November 16, 2009 - (Free Research) Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.

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Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft

October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...

(CASE STUDY)

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Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft

June 05, 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.

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Leicester City Football Club Video Case Study by Microsoft

July 24, 2009 - (Free Research) Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more!

(CASE STUDY)

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Make CRM Work the Way Salespeople Do by Oracle Corporation

October 08, 2009 - (Free Research) This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.

(WHITE PAPER)

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Network Management Planning Guide by Blue Coat

August 2008 - (Free Research) This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements.

(E-LEARNING TUTORIAL)

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