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Key Considerations When Mobilizing Small or Medium Sized Business by BlackBerry
March 2008 - (Free Research) Download this white paper to learn about the key issues that small and medium-sized companies need to consider when evaluating a wireless solution, discover ways in which the BlackBerry solution can maximize business and ROI.
Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software
June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Shenzhen Telecom by Pitney Bowes Group 1 Software
July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
CRM for the Professional on the Go by BlackBerry
March 2008 - (Free Research) Read this paper to find out what your customers are looking for from you, what mobile CRM really is, and steps and consideration for deployment.
The Next Generation of Web Conferencing by Adobe Systems, Inc.
March 2008 - (Free Research) This white paper explores the ability to have a more productive and engaging web conferencing experience-while providing the IT department with a program that efficiently utilizes bandwidth and minimally impacts the infrastructure.
City of Ulm Case Study by FrontRange Solutions Inc
July 2008 - (Free Research) In this case study, the city of Ulm turned to Enteo v6 to rollout Windows Vista and applications on all clients. They found that with Ento v6 they used minimal effort and had a high degree of reliability.
Managing Security on Mobile Phones by Nokia.
January 2008 - (Free Research) This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges.
BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks
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BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.
Mobile Networking: All Data Is Not Equal by Intermec
June 2008 - (Free Research) The success of mobile computing is based on the ability to accurately capture and share data electronically and to enforce a method of data collection that consistently meets the business needs of the organization.
Application Performance Brief: Oracle Applications by Blue Coat
March 2008 - (Free Research) Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle’s core relational database management system technologies.
Success Story: Communications - AT&T by Genesys Co.
May 2008 - (Free Research) The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
A Closer Look at SaaS Purchasing Behaviors and Attitudes by Citrix Online - GotoMyPC
July 2008 - (Free Research) The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…
Optimizing Processes in Medicaid Communications Management by Pitney Bowes Group 1 Software
July 2008 - (Free Research) State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Improving End-User Performance by Eliminating HTTP Chattiness by F5 Networks
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August 2007 - (Free Research) In theory, widely distributed remote and mobile users can access applications from anywhere, increasing convenience and productivity. In reality, portals, CRM, collaboration and other enterprise web applications are delivered over the very chatty HTTP protocol. Instead of finding accessible functionality, users are frustrated with slow performance.
The Limitations of EDGE Proxy Caching Networks by BitGravity
May 2008 - (Free Research) This white paper details the limitations of content distribution networks (CDN) and presents a new solution that provides organizations with a superior solution that addresses the needs in the marketplace at an affordable rate.
Alliance PocketPC - Impact Field Productivity by Astea International Inc.
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Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
A Unique Approach to Reducing MTTR by NetScout Systems, Inc.
June 2008 - (Free Research) Read this paper to find out how to reduce troubleshooting and downtime caused by network and applications problems
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