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CRM for the Professional on the Go by BlackBerry December 2006 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobile Sales Force at Growing Company Benefits from Mobilizing CRM Information to the Field by BlackBerry February 2009 - (Free Research) Sales Partnerships needed a way to coordinate the activities of the outsourced sales force services it offers. They wanted a solution that would help maximize the productivity of the sales force by tracking sales activities, handling territory management, and creating a high level of accountability for the sales representatives working... (DATA SHEET) VIEW ABSTRACT | GO TO

Connect and Empower Mobile Salespeople by Oracle Corporation June 2009 - (Free Research) Read this free white paper to see how mobile CRM will give your sales team a winning record on the road. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SugarCRM and Asterisk: Automating Customer Support Processes by SugarCRM Inc. June 2009 - (Free Research) Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

US Food Service - Streamline project includes Afaria by Sybase, Inc. May 2009 - (Free Research) Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office. (VIDEO) VIEW ABSTRACT | GO TO

eGuide - Mobile Security Policies by BlackBerry February 2009 - (Free Research) In this expert E-Guide, you'll discover three key elements that are essential to your mobile security policy and learn how government regulations affect what is required in your policy. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Digital Billboard Advertising - New Life for a Classic Medium by Motorola, Inc. March 2009 - (Free Research) Read this paper to learn more about the emerging trend of digital billboard advertising and how it can enhance responsiveness, flexibility and profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VeriSign Mobile Enterprise Services: Enabling Next-Generation Mobile Messaging for Enterprises by VeriSign, Inc December 2008 - (Free Research) This Solution Paper provides an overview of the rapidly growing mobile messaging and alerts market, and introduces a solution that addresses that market: VeriSign Mobile Messaging, an offering of VeriSign Mobile Enterprise Services (VMES). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Professional Software Boosts Productivity of Manufacturer's Mobile Marketing Representatives by BlackBerry February 2009 - (Free Research) Absolute Brilliance installed BlackBerry Professional Software and realized immediate productivity improvements among head office staff and within their mobile marketing team. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How Can I Deliver Exceptional Support to My Multi-Services Customers? by CA October 2008 - (Free Research) CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Infonetics: WAN Optimization Appliance Market Highlights 1Q09 by Blue Coat May 2009 - (Free Research) Vendor market share positions shuffled once again in 1Q09: With Cisco down 30%, Riverbed down 10%, and Blue Coat holding steady, Blue Coat is back on top with 30% revenue market share. This market has essentially become a 3-horse race, with the top 3 vendors capturing roughly 3/4 of the overall market. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Leveraging WAN Application Delivery Solutions to Accelerate and Secure Your Software-as-a-Service Capabilities by Blue Coat March 2008 - (Free Research) This whitepaper examines the business implications of the SaaS movement, the escalating performance and security expectations, and how a growing number of companies are safeguarding and accelerating these ondemand applications with proxy-based wide-area network (WAN) application delivery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing and maintaining mobile devices on Lotus Notes Domino by BlackBerry June 2008 - (Free Research) Going mobile is an essential part of doing business in Notes Domino shops; so is having the ability to securely support multiple devices. Listen to this podcast to learn more about issues facing Lotus Notes administrators deploying mobile devices. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Revitalizing Healthcare Delivery with Mobile Communications: Making the Case for BlackBerry Adoption by BlackBerry November 2007 - (Free Research) This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TowerGroup Mobile Banking Forecast 2009 by VeriSign, Inc May 2009 - (Free Research) Check out this TowerGroup report to review a forecast for consumer mobile banking between 2008 and 2013. It also provides a call to action for banks and vendors seeking market leadership in the fastest-growing delivery channel. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Increasing the ROI of Mobility by Sybase, Inc. May 2009 - (Free Research) Read this paper to learn that virtually every organization with a mobile workforce can benefit from Afaria. This powerful and proven technology that is capable of handling large data transfers to and from mobile devices is already delivering notable business benefits to many organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Genesis Wireless Brings Service to Resort, Builds Revenue by Motorola, Inc. May 2008 - (Free Research) Check out this brief case study to learn how Genesis Wireless implemented Motorola wireless broadband solutions to produce significant cost savings and provide enhanced reliability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Success Story: Cox Communications - Automating business processes enhances competitive edge by Sybase, Inc. May 2009 - (Free Research) View this success story to learn how Cox Communication increased their productivity, saved money and maintained their reputation for superior customer service by implementing an automated laptop management and updating process with Afaria, the frontline management and security solution from Sybase. (VIDEO) VIEW ABSTRACT | GO TO

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

When Corporate Network Safety Starts at Employees' Homes: Protecting Your Network from Home Wireless Hackers by WatchGuard Technologies, Inc. August 2008 - (Free Research) This white paper covers eight essential tips for nailing down security for off-site wireless users. Share it with your remote users today to help them work from home safely. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Communication Devices in Healthcare by BlackBerry November 2007 - (Free Research) This paper is the second in a four-part series that addresses mobile communications in the healthcare industry. Part two takes a closer look at popular communication devices and considers their usefulness and effectiveness within healthcare facilit... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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