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Remote Support Service by Citrix Online-GotoAssist
GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.
Best Practices for Remote Support and Services by Citrix Online-GotoAssist
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
Alliance PocketPC - Impact Field Productivity by Astea International Inc.
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Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Astea Alliance Application Extensions by Astea International Inc.
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Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
Cisco 2800 Series by Cisco Systems, Inc
The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.
Continuing IT Excellence by Simplifying Remote Desktop Access by Citrix Online - GotoMyPC
July 2008 - (Free Research) Through GoToMyPC Corporate we provide not just better service to citizens but much more timely delivery of services. The mission of Fulton County's Department of Information Technology is to provide public services to county constituents by leverag…
Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc
The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.
Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc
The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices.
FirePass SSL VPN Controllers for Secure Remote Access by F5 Networks
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FirePass SSL VPN controllers provide secure access to corporate applications and data using a standard Web browser. FirePass 4100 or 4300 units can be clustered to support large-scale deployments. For high-performance, large-scale clustering, customers can leverage integration with F5's BIG-IP products by offloading SSL termination to BIG-IP.
Redcell Management Essentials - IT Lifecycle Management for Cisco by Dorado Software
- Single point of access and control for Cisco Enterprise Routing, Switching and Security Portfolio
- Low-cost product with immediate value
- Only off-the-shelf product with cross-Cisco platform support and Cisco-specific features for comprehensive configuration management
Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist
July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Aligning Application Infrastructure With Business Through SOA Delivery by F5 Networks
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November 2007 - (Free Research) One of SOA's main goals is to align IT with the business. As the service delivery network through which applications are delivered is a part of IT, it makes sense that these platforms should also support those goals. This paper explains how application delivery controllers such as F5's BIG-IP devices can & do assist in aligning IT with the business
Titan 3000 Series High Performance Network Storage by BlueArc Corp.
August 2008 - (Free Research) BlueArc’s Titan 3000 Series is the next generation of intelligent platforms for file services designed to meet the requirements of today’s sophisticated enterprise data centers and high performance applications.
GoToMyPC Corporate by Citrix Online - GotoMyPC
GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure
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